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On-Call Nightmares Podcast
Stories from technologists about being on-call.
Category: Technology
Location: New York
Followers (16)
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April 18, 2019 07:30 AM PDT


This week we talk with Nick Maludy of Encore Technologies on some "weird on-prem" he managed when working as a Defense Contractor. Nick brings unique insight into having to manage critical systems from 10,000 feet above the ground.

After graduating Nick Maludy worked for ~5 years at a Department of Defense contractor called SilverBlock Systems. Here they developed an "integration platform" for performing sensor research for next-gen Navy aircrafts. Nick would routinely be traveling and flying in the aircraft for testing purposes. Several times a year the team were deployed to execute missions with our platform on the aircraft. Nick would fly on the plane and debug, troubleshoot, and implement new features on the fly.

Since leaving SilverBlock Nick has worked at Encore Technologies as the Manager of the DevOps Team and recently was promoted to Director of Engineering.

Twitter: @NickMaludy
Github = https://github.com/nmaludy
Encore's tech blog = https://encoretechnologies.github.io/

April 11, 2019 07:10 AM PDT

You know that little box on the lower bottom of the window you see that asks you if you need help on websites? Well Shayon is part of the team that keeps that online for businesses across the planet. We chat a bit about his time on-call and other topics.

Shayon is a System Engineer at Intercom. He is part of the internal infrastructure team that is responsible for Intercom's Availability, Performance, and Scalability. Outside of regular system/infra work, he has played other roles at Intercom, as an engineer on marketing team to doing product development as a Product Engineer. He takes a deep interest into operations and incident management, and attributes operations playing a major role in career growth.

Twitter: @shayonj

April 04, 2019 06:35 AM PDT

You get opportunities in tech to work with some of the best people in the world. I got that opportunity when I joined Microsoft, that's where I met the Exchange Goddess!

We discuss family, work and how it all comes together when you're on-call.

We also discuss the Microsoft Create Startups Event Phoummala will be taking part in, https://www.createstartups.io/

You can register now, for free!

Sr Cloud Advocate @ Microsoft, with a background focus on messaging and collaboration, virtualization, and storage. She is a VMware vExpert and co-hosts The Current Status Podcast. In her spare time she blogs for 24x7ITConnection, Exchangegoddess.com. Some her technical articles can also be found on Petri IT Knowledgebase, WeBreakTech.com, and The Register. Considered as one of the Top 50+ Tech Influencers and Thought Leaders You Should Follow , Phoummala aka Exchange Goddess can be followed as @exchangegoddess on Twitter.

March 28, 2019 08:31 AM PDT

Get your playbook and have the stats ready, we're talking with Andy Fleener of SportsEngine this week.

Andy is a Humanist, Systems Thinker, New View Safety Nerd, Sr. Platform Operations Manager at SportsEngine, DevOps Days MSP Co-Organizer.

Twitter: @andyfleener

March 20, 2019 02:45 PM PDT

Ever wonder what it was like to do dial-up support hosting in Hawaii? Well this is the damn episode you've waited for your whole life.

After 16 years working as a systems/network administrator in the Bay Area, Eric relocated to Portland in 2012 to further develop his passion for awesome configuration management tools. As Puppet's product manager, he worked on extending and improving it for modern infrastructure; his current project is Lyra, a cloud-native workflow engine. Outside of work he enjoys riding road bikes on the dirt and performing electronic music with Portland's techno collective Volt Divers.

Twitter: @ahpook

March 14, 2019 07:35 AM PDT

The Conscientious Developer

There are great ways to think of how to attack the on-call situation even if you aren't in an on-call rotation. By being a conscientious developer and taking that extra interest in your software after deployment you're adding incredible valuable. Your co-workers may also really end up appreciating your time a little bit more as well.

Some people are born to on call, and some people have on call thrust up on them. Andrew Clay Shafer stole good ideas from wherever he could and started calling them all devops. Andrew tries to solve more problems than he causes but often fails. If devops ever caused you any problems, Andrew feels bad. If devops ever helped you with anything, he also apologizes.

Twitter: littleidea

March 06, 2019 06:39 PM PST

Welcome back to OCN! I this time I chat with CEO of Raygun, JD Trask. One of the cool parts of this podcast is meeting people from all over the world who have had some experience on-call, JD does his thing in New Zealand!

John-Daniel is the CEO and co-founder of Raygun.com, an application monitoring company that helps teams identify hidden performance bottlenecks and software bugs. With over 25 years of experience in software development, JD is a programmer at heart with unique insights into scaling software businesses and software team leadership, and he has a deep understanding of building healthy software that gives great customer experiences. He is known to enjoy a glass of whiskey now and then.


February 28, 2019 08:16 AM PST

Welcome back to another podcast about downtime! Once again we meet with another technologist who's building a new product and getting it out to the world. This time we meet Damian of Auth0 who's been working with his team to ensure identity services.

Damian is an Software Engineer that loves to solve hard problems of any type, especially those related to making software and teams scale. He is a Director of Engineering at Auth0 helping make identity simple for developers. Before Auth0, Damian spent many years working for and at Microsoft on Azure, Media and patterns & practices related initiatives. He spends his spare time with family, friends, exercising and catching up on all things NBA.

Twitter: @dschenkelman

February 21, 2019 08:36 AM PST

Content Warning: This episode does contain some graphic description of the work done by an EMT - if you find this troubling you may want to check out another episode!

On this episode, I speak with the CTO and founder of VividCortex on his life down on the farm and as an EMT. Baron gives us some insight into how that prepared him for his time on-call in different roles to ensure databases are fast and reliable.

Baron is the CTO and founder of VividCortex, the best way to see what your production database servers are doing. Baron has written a lot of open source software, and several books including High Performance MySQL. He’s focused his career on learning and teaching about scalability, performance, and observability of systems generally (including the view that teams are systems and culture influences their performance), and databases specifically.

Twitter: @xaprb
Website: xaprb.com

February 14, 2019 07:48 AM PST

On this edition, Sam shares with me some scary moments from his time at DigitalOcean. Sam tells the tale of a database table that was dropped.


Sam Phippen is a Developer Advocate at Google, and previously an Engineering Manager at DigitalOcean. He's seen his fair share of deep, complex, incidents. He has strong opinions about incident management, postmortem culture, and on call practises. He's sad that he can't hug every cat.

Twitter: @samphippen

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